Towards the end of each project we provide comprehensive, in-person training on a one-to-one or group basis to the administrators of your ecommerce website. This training will ensure you can manage products, orders, customers, special offers and more on a day-to-day basis.
The full training program includes:
- How to add, change and remove products
- Arranging your product catalogue
- Managing orders and provide refunds
- Managing customer accounts and queries
- Creating and managing special offers
- Using your online payment system
- How to spot and deal with fraudulent transactions
- How to read and understand Google Analytics
Ongoing support
Once the ecommerce project is complete, ongoing support, including suspected fraudulent transaction advice, is provided through our support service.
