What do we need to prepare for an ecommerce website?
A list of your closest competitors and preparation of the product data would be a beneficial start to a new ecommerce website.
How long does an ecommerce website take?
Our dedicated process from inception to completion typically takes 2-4 months, depending on the size and complexity of the ecommerce website involved.
Will we own our website?
Yes. You will own 100% of your website including the ecommerce system, design, database and all product, order and customer data.
How will I manage my website on a day to day basis?
Administration of the website is via the secure, password protected area of Magento, the ecommerce system we provide. This allows you to manage your product catalogue, customers, orders and special offers.
How do you combat the ongoing online security threats?
To start with we use the most secure ecommerce system available today. We do not store payment card details behind the website to ensure highly sensitive data cannot be stolen, instead these are sent via fully secure methods to the payment provider, and we provide a highly detailed security scan on the website to identify possible areas of security attack.
How do you manage an ecommerce website project?
We have a detailed project management process which includes every possible task in an ecommerce project. These tasks are carefully entered into a schedule with all parties involved in the project involved.
What is an ecommerce system?
An ecommerce system is a programmed system which allows you to manage products, orders and customers from a secure administration area, and displays products on the front of the website whilst providing a shopping cart and checkout procedure with other tools for customers like customer accounts, wishlists and product comparisons. We use Magento as our default ecommerce system, and create a unique look and feel to each installation with our design service.
Do we need to change bank accounts?
No. You can continue to bank with the same company. The money is handled by Payment Gateways and Internet Merchant Accounts, two separate companies, which may change as the project progresses.
Can we use our own hosting providers?
Yes you can use your own hosting provider. However ecommerce websites are complex systems to host and you would be well advised to use our PCI compliant, secure, dedicated hosting service so we can ensure trouble free operation.
What about ongoing changes to the website?
You can request changes to your website at any time from changes to graphics, inserting new products or rearranging sections of the website. However all this is possible from the administration system of the website.