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  • Small firms put off overseas trade by perceived barriers
    - Nov 28, 2011
  • Silver Surfers make up 53% of new UK internet users
    - Nov 21, 2011
  • Poole-based cosmetics firm Lush has website hacked
    - Nov 14, 2011
  • Online retailers lose sales with poor customer services
    - Nov 07, 2011
  • Marketing tips for the holiday periods
    - Oct 31, 2011
  • Google May-Day update: five tips for eCommerce sites
    - Oct 24, 2011
  • Google hopes Commerce search 2.0 boosts online sales
    - Oct 17, 2011
  • Frustrated online shoppers abandoning stores with poor returns processes
    - Oct 10, 2011
  • Faster than Amazon & eBay!
    - Oct 03, 2011
  • Evolve launches new antispam service
    - Sep 26, 2011

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    Blog

    Frustrated online shoppers abandoning stores with poor returns processes

    Posted on Oct 10, 2011 by Evolve ecommerce websites
    Tags: product returns, policies, ecommerce

    New research released by Collect+ sends a warning to retailers of the cost of failing to provide an effective returns process. The poll of 2,000 online shoppers reveals that 58% of shoppers, once they have had a bad experience with deliveries or returns will abandon that online retailer permanently.

    Read more | Comments (0)

    7 ways to help customers trust your website

    Posted on Aug 29, 2011 by Evolve ecommerce websites
    Tags: ecommerce, product returns, policies, security, customer service

    Whether a customer trusts your business is often the difference between a successful shopping cart conversion and one that's abandoned.

    Read more | Comments (0)

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