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Almost one in three small UK firms is selling to overseas customers, but many more are put off international trade by concerns about currency, payment and language, research by Lloyds TSB has found.

Nearly two million more UK residents accessed the internet during last year, according to a new report.

Cosmetics retailer Lush, based in Poole, Dorset, has suspended online sales after being targeted by hackers.

Online retailers could boost sales by brushing up their customer support, a new survey has found. Poor customer care and a lack of quality guidance could be driving potential web shoppers to the high street, the findings suggest.

Online sales during the 2011 holiday season are expected to reach £38.5 billion. According to the forecast from eMarketer, this is up 14.3 percent from 2010, and it also marks the second straight year of double-digit ecommerce growth.

Get twenty different search marketers in a room and you’ll often get twenty different opinions on a subject; but there is a growing consensus that some tweaks were made to the Google Algorithm in the last few days of April to first few days of May.

Google has taken the wraps off Google Commerce Search 2.0, the first major revision of its commerce offering that debuted last year for online retailers.

New research released by Collect+ sends a warning to retailers of the cost of failing to provide an effective returns process. The poll of 2,000 online shoppers reveals that 58% of shoppers, once they have had a bad experience with deliveries or returns will abandon that online retailer permanently.

Evolve have today made several upgrades to our web and database servers which sees a 5% increase in speed across the board, making our websites rank faster than online giants such as Amazon, Sainsburys and eBay.

From capturing customer data to remarketing to shopping cart abandoners, small business eCommerce site owners have a lot of lingo to learn.